Outsourcing and Call Centres in Bulgaria
The industry
AIBEST, the Association for Information Technology, Business Process Outsourcing and R&D, counts 833 companies in three segments:1
| Segment | Companies |
|---|---|
| IT outsourcing (ITO) | 412 |
| Business process outsourcing (BPO), including contact centres | 388 |
| Research and development (R&D) | 33 |
Source: AIBEST: Annual industry report 20251
After fast hiring in 2022–2023, employment was stable in 2024 at 105,436 full-time staff (+0.2%), while operating revenue grew 7.6%, a sign of the move towards higher-value work.1
Why companies choose Bulgaria
Companies point to multilingual staff for European markets, an EU time zone, the euro since January 2026 and a 10% rate of corporate tax and income tax.
Digital public services for business scored 91.9 out of 100 in the European Commission’s 2024 report, above the EU average of 85.4.2
For hiring costs, see labour costs and employing staff.
Frequently Asked Questions
How many outsourcing and R&D companies are there in Bulgaria?
Bulgaria has 833 outsourcing and R&D companies: 412 in IT outsourcing, 388 in business process outsourcing, including contact centres, and 33 in research and development. These figures are from the Annual industry report 2025.
How many people work in Bulgaria’s outsourcing and call-centre industry?
The industry employed 105,436 full-time staff in 2024, up 0.2% from the previous year. After fast hiring in 2022–2023, employment was stable in 2024.
How fast did Bulgaria’s outsourcing industry grow in 2024?
Operating revenue grew by 7.6% in 2024. Employment remained stable at 105,436 full-time staff, up 0.2% from the previous year, after fast hiring in 2022–2023.
What advantages does Bulgaria offer outsourcing companies?
Bulgaria offers multilingual staff for European markets, an EU time zone, the euro since January 2026, and a 10% rate of corporate tax and income tax. Digital public services for business scored 91.9 out of 100 in the European Commission’s 2024 report, above the EU average of 85.4.
Sources
- AIBEST: Annual industry report 2025
- Novinite: The rise of digital industries in Bulgaria’s economy (25 March 2026)
Figures checked 13 October 2026. Prepared by InvestBulgaria for general information. It is not investment, tax or legal advice; please confirm details with a qualified adviser before acting.
